Frequently Asked Questions
If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-800-862-5769 or email firstname.lastname@example.org.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.
Credit card purchases can be made through our secure checkout using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as Geiger Catalogs.
Please note that we will request authorization on your card for the order total at the time of checkout, but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total. If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, please contact Customer Service. The full order total may appear as unavailable on your account during the pre-authorization period, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.
If you prefer, you can also order by phone by calling Customer Service at 1-800-862-5769.
You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
Enter your gift certificate number at checkout to apply it to your order. If your order total exceeds your certificate amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). If your order total is less than your certificate amount, any unused balance will remain available for future use until the date of certificate expiration. Keep in mind when shopping that your merchandise total does not include tax and shipping.
Having trouble applying your gift certificate? Check to be sure you are entering the certificate code exactly as it appears, including all capitalization and punctuation accordingly, and that the certificate has not expired. If you continue to experience challenges, please call us at 1-800-862-5769.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.
You can update your password at any time through the My Account page by selecting Change Password.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-800-862-5769.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
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